Operations · Dashboards
Operations Overview
Updated 2 min agoSources: Core banking · Card processor · Fraud engine · CRM
Region All regions
Channel All channels
Compare to Plan 2026
Transactions today
2.4M
▲ 4.1% vs LYStraight-through processing
96%
▲ 0.8 pp vs LYCard authorisation success
98.2%
▲ 0.3 pp vs LYFraud alerts (24 h)
318cases
▼ 6.2% vs LYAvg. branch wait time
6.8min
▼ 0.9 min vs LYDigital share of transactions
78%
Target 80%
1.87M digital0.53M branch & ATM
Transactions vs plan
Monthly, million transactions · Nov–Dec forecast
ActualForecastPlan
Exceptions by cause
Manual-handling cases, last 30 days
18.4kLast 30 days
KYC / AML checks42%7,740 cases · avg. 3.1 h to clear
Payment repairs33%6,080 cases · mostly IBAN & format errors
System incidents25%4,600 cases · 19 incidents
STP rate by channel
% of transactions processed without manual touch, monthly
Mobile appCardsBranch & ATM
Fraud cases by stage
Cases, count · last 30 days
Open over 5 days: 17 casesAvg. time to resolve: 2.6 days
Operations Agent3 new insights today
Opportunity
Auto-repair rules for IBAN and format errors would clear about 1,900 payment repairs a month and lift STP from 96.0% to 96.8%.
Auto-repair rules for IBAN and format errors would clear about 1,900 payment repairs a month and lift STP from 96.0% to 96.8%.
Risk
A card-testing pattern on e-commerce cards: declined micro-payments are up 240% in 3 hours from 2 merchant IDs, 412 cards exposed.
A card-testing pattern on e-commerce cards: declined micro-payments are up 240% in 3 hours from 2 merchant IDs, 412 cards exposed.
Trend
Centre region branches show Friday lunch waits of 11 min against an 8 min target; 14 branches will exceed it again this week.
Centre region branches show Friday lunch waits of 11 min against an 8 min target; 14 branches will exceed it again this week.
Ask about payments, fraud, branches…
Channel & process performance
Key channels and processes, today
| Channel / process | Type | Volume today | STP / success | Incidents | SLA | Health |
|---|
Alerts
Operations rules · last 24 h
